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Amazon War Story #1: Jeff Bezos
Author’s note
This widely-quoted and totally unnecessary piece was written during a period of intense stress, during which Vic Gundotra was trying to kill me. Incidentally I did not know that I had used a mildly homophobic slur in there at the time, and now I am embarrassed. Ick.
The advice in the piece about deleting every third paragraph in presentations to Bezos probably holds truer than ever.
AI Notes
The most cheerful thing to come out of the most stressful week of Steve's Google career: one Amazon story, offered as balance after the leak, about the time he walked into the gauntlet every Amazon presenter dreaded and came out with the rarest of prizes, a presentation Bezos actually loved. Steve had spent years watching people return from that room "bruised: emotionally, intellectually, often career-ily," and his survival method turns on an unlikely figure, Franz Liszt, the greatest sight-reader who ever lived, whose brain was only fully engaged on the first run-through of anything. There's a gladiator-movie escort past regiments of admins and security guards, a "stone-faced jury" of VPs who won't smile until Jeff does, and the origin of the rant's "Dread Pirate Bezos" line. Bezos blindsides him anyway, exactly as predicted; the question he asked, and what Steve said back, stay in the essay.
What reads differently now is where the honesty sits. The genius-portrait material is openly flattering, by design, and it fed a Bezos mythology that a decade of Amazon coverage has complicated. The claim that holds up better is the survival psychology underneath: Steve spent his whole Amazon tenure certain he'd be fired in the morning, and the story quietly argues that the paranoia was the real trick — the one person in the room not clutching his career is the one free to laugh. Even the sign-off thanks a colleague for reviewing the post "for potential Career Suicide." The Google+ original went down with Google+; the text survives because readers kept mirroring it into gists.
Related listings
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2011
The Google Platforms Rant
The piece this one is the apology-tour for. Platforms Rant argued Amazon got services right and Google didn't; War Story #1 is the first of the promised balancing stories.
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2012
Notes from the Mystery Machine Bus
Same Google-vs-Amazon period, same cultural-anthropologist instinct — but applied to engineering cultures as a whole, not a single executive.
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2008
Get That Job at Google
The other side of preparing for an impossibly smart interviewer. Same lesson: over-prepare, then accept that the very-smart person will still see something you didn't.